Insights · Checklists and glossary

Your Travel Document Kit: the policy on your phone – and nine other things

When something goes wrong, it's never the document itself that's missing – it's access to it: the paper is at home, the phone has died, the suitcase stayed at the airport. A travel document kit heads this off with one simple principle: every important document should be accessible in at least two places, in two formats. Here's the system.

In short:
  • The principle: every key document in two places – on your phone AND in the cloud/on paper; and not all of them in the same bag.
  • The key list: policy + assistance hotline · ID documents · EHIC · bookings · bank card-blocking number · medication list.
  • Spreading copies across your travel companions is the heart of the system: one lost bag shouldn't take every copy down with it.

The phone kit

On your phone (as a note + a file): ☐ the policy PDF and the policy number; ☐ the assistance hotline in your contacts (“Insurer assistance hotline”); ☐ a photo of your passport/ID; ☐ a photo of your EHIC; ☐ your booking confirmations; ☐ your bank card-blocking number; ☐ a list of any regular medication (with the active ingredient name); ☐ the emergency card. Protecting the phone itself (a passcode, remote wipe set up) goes hand in hand with this.

The backup layer

A phone can be lost or run flat – hence the second layer: ☐ the same package in the cloud (accessible from any device – you need to know the login by heart, or with a companion's help!); ☐ on paper, at a minimum: policy number + assistance hotline + accommodation address, on a card in your wallet and in an inner suitcase pocket; ☐ with a travel companion: copies of your ID documents and a second copy of the policy. On a family or group trip, have the chaperones split the full kit between them.

A separate chapter for ID documents

Keep the original passport/ID close to your body (not in your backpack's outer pocket); keep the copies in the layers described above. If it's stolen or lost, a copy speeds up replacing it through the consular service. Keep copies of children's documents too – and for an exotic destination, check the passport's validity rules (many countries require several months of validity beyond your return date – the consular advisory is the authority here).

Connecting it all before departure

This document kit is the detailed version of points 6–10 of the pre-trip checklist – the two come together to form one system: the checklist tells you WHAT to tick off, this article tells you HOW to keep it at hand. Ten minutes of work per trip – and the “where's the policy?!” panic is gone for good.

Frequently asked questions on this topic

Is it safe to store copies of ID documents in the cloud?
With a strong password and two-factor login, the cloud is, in practice, safer than paper in a back pocket. Store sensitive documents in a separate folder with no sharing enabled – and know the login by heart too.

What about children's documents on a trip?
Originals stay with a parent (kept close to the body), copies go on both parents' phones as part of the system. For an older child, a card in their pocket – the accommodation address, a parent's phone number – is the best friend of the getting-separated scenario.

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This article is for general information only; it is not an offer and not insurance advice. The exact scope of any policy is defined by the insurer's current terms and conditions.

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